Shipments and returns
Your pack shipment
We deliver to many countries. If you do not see the delivery cost, please contact the store by email: [email protected]
The beginning of the order execution takes place after the payment has been credited to our bank account
Shipments
Your pack shipmentShipments Your parcel shipment Parcels are usually shipped within 5-21 business days of receipt of payment and are shipped via courier etc. traceable or delivered by employees of S trade LTD. Whichever shipping you choose, we will provide you with a link for online tracking or live delivery information. Shipping fees include handling and packaging fees as well as shipping charges. Handling charges are fixed while shipping charges vary based on the total weight of the shipment. We advise you to group your items in one order. We cannot group two separate orders placed separately, and shipping charges will apply to each one. Your package will be dispatched at your own risk, but we take special care to protect fragile items. The boxes are big enough and your items are well protected.
Attention:
1. In order to ensure the delivery of parcels in an undamaged condition, we mainly use our own couriers.
2. There may be additional surcharges for deliveries of non-standard and bulky shipments and shipments exposed to damage. More information about this transport service at:
https://stradefurniture.com/pl/content/1-delivery-and-returns
3.Currently, free delivery is only available in Poland, Slovakia and the Czech Republic.. It does not apply to oversized products that require special shipment.
4. Products are made to order. Please contact the store to determine the delivery date.
Other information:
- Delivery costs do not include bringing/installing the product in your appartment.
- The customer is solely responsible for providing a correct and full delivery information. We do not take any responsibility for non-delivery complaints related with wrong address.
- The customer takes the responsibility to check the products for damages upon arrival, in front the courier. If any of the boxes are open or seem to be manipulated with - do not accept the product.
- he customer overtakes the responsibility for the products upon acceptance, especially all risks related with product loss or damages.
Almost all products on the Strade Furniture website are made to order and are non-returnable.
Returns guarantee - stradexl products
We want you to be satisfied with your purchases in our online store.
When the product is not made to order (Stradexl products), a consumer who has concluded a distance contract may withdraw from it within 14 calendar days without giving a reason and without incurring costs, except for the costs indicated below.
We fully comply with the Consumer Contracts Regulations, which give consumers buying online the right to inspect and test items at home, just like in a store. Business customers do not have this right. So if you are unhappy with your purchase, simply let us know in writing (email is fine) within 14 days of receiving your item and, once you have received your returns number, return the item to us at the UK address we provide. When returning Stradexl products, we collect them by our courier. We will send the refund amount to the indicated account within 14 business days.
As with returning goods to a store, it is your responsibility to arrange and pay for the return of goods that have been correctly delivered and are not faulty. We recommend sending it via the courier company indicated by us. 'Made to order' products are usually described as such on the website. Additionally, anything you specify, such as color or size, that is not described on the website is considered "made to order." Unfortunately, made-to-order items cannot be canceled or returned.
NOTE: Only unused products and in their original packaging can be returned.